Refund & Cancellation policy

Thank you for buying our learning programs. We ensure that our users have a rewarding experience while they discover, assess, and purchase our courses, whether it is an instructor-led or self-paced training.

As with any online purchase experience, there are terms and conditions that govern the Refund Policy. When you buy a training course on WIISE, you agree to our Privacy Policy, Terms of Use and refund policy

Refund Policy

Our refund policy is as follows:
Unless otherwise expressly agreed in writing by WIISE, full payment for participation in a Program is required at the time of registration. Specific payment requirements and related provided to you at the time of registration or on the applicable, Program-specific web page. In case of subscriptions to Programs or subscription to products or services that include a free trial then the full payment will be due upon such free trial period has concluded.

It is the sole responsibility of the student enrolling for a program to check the accuracy of, and evaluate the suitability and relevance of, the program elected. No refund will be made once payment for a program has been made. The enrolment is non-transferable.

To purchase any services or products offered by WIISE through the Platforms, you must have Internet access and a current valid accepted payment method as indicated during sign-up ("Payment Method"). WIISE does not store any of your credit card information or such other information restricted by RBI for processing payment, and has partnered with payment gateways for the payment towards the services. You agree that in case WIISE’s third-party payment provider stores any such information, WIISE will not be responsible for such storage, and it will be solely by your discretion to allow the third party to store such information. Any loss of such information or any loss incurred by you due to usage of such information will be solely a loss incurred by you, and WIISE is in no ways liable for any such losses, and is neither responsible to reimburse / make good such losses in any manner whatsoever. You also agree to pay the applicable fees for the services or products you purchase through the WIISE Platforms as they become due.

Failure to pay may result in the termination of your subscription. Depending on where you transact with us, the type of payment method used and where your payment method was issued, your transaction with us may be subject to foreign exchange fees or differences in prices, including because of exchange rates. WIISE does not support all payment methods, currencies or locations for payment. Your obligation to pay fees continues through the end of the subscription period during which you cancel your subscription. All applicable taxes are calculated based on the billing information you provide us at the time of purchase. For subscription products or services, you may cancel at any time by going to your account settings. Other than stated above, you hereby acknowledge and agree that WIISE will not offer refunds on any fees and charges related to your subscription. This includes any partially used or unused periods for which you have already paid. Your obligation to pay fees continues through the end of the subscription period during which you cancel your subscription. We do not guarantee refunds for lack of usage or dissatisfaction.

In some instances, you will be permitted to pre-enroll in a course subscription before the course has begun on the Course Site. In these cases you will be billed on the day the course begins and billed monthly thereafter. You may cancel at any time by going to your account settings. If you cancel your subscription at any time before the course begins, you will still be charged and no refund will be processed for the fees already paid.

If your subscription to WIISE products or services starts with a free trial, the free trial period for any of your subscriptions will last for the period of time specified during your sign-up. Free trials for any products or services may not be combined with certain other offers when specified in the offer language. If you have subscribed to a particular paid service or product within the last six (6) months, or if your Payment Method, physical address or email address has been associated with an account for that paid service, you are not eligible to receive a free trial for that service or product. If you begin your subscription with a free trial, we will begin billing your Payment Method for Program fees at the end of the free trial period of your subscription unless you cancel prior to the end of the free trial period. Your Payment Method will be authorized for up to approximately one month of service as soon as you register for a free trial. You may cancel at any time by going to your account settings. If you cancel your subscription during a free trial period, no charges will be made against your Payment Method. You may be ineligible for certain features of a product or service during your free trial period.

Cancellation Policy

You may cancel your enrolment at any time. We do not refund the fee once proof of delivery has been generated.

You may cancel your subscription by going to your account settings. You will continue to have access to all WIISE features until the end of your term.

Please refer to our Terms of use for all the details on our refund policy.