Empathy is putting yourself in another person's place. Sensing their situation, from their perspective. It's also discussing the things that are upsetting to the person, maybe coming up with ideas to get them out of the situation they’re in.
In this course, you will learn how to use the Empathy techniques to connect better with Customers and hence offer superior Customer service experience.
These are exciting times indeed!
More than ever, businesses have become focused on forging strong, meaningful relationships with their customers. We have powerful brands like Nordstrom, American Express and Zappos proving to the world that customer service can actually be a source of sustainable competitive advantage, not just another expense on the balance sheet.
Empathy is the ability to share or understand the feelings of others. It's an essential element of everyday relationships and can be equally powerful when it comes to company-customer relationships.
You are required to complete the Workbook for this course.
The key to getting the most out of these workbooks is to give full and detailed answers to the questions, it will help you realize that you understand what the question is and that you have the confidence not only in answering it in the workbook, but also handling a live situation when you come across with confidence as well.
So, let's see what you are made of!
Welcome to your workbook!