How to get the best outcomes for your customers. Understanding the modern customer and how their needs have changed over time.
There is no question about the impact great customer service has on an organization. How to understand customers' needs will give you the tools to make a connection and build a relationship with your customer base. Today we may be providing a service, tomorrow we may be a receiving one, it is the beauty of this that makes good customer service a truly human endeavor.
You are required to complete the Workbook for this course.
The key to getting the most out of these workbooks is to give full and detailed answers to the questions, it will help you realize that you understand what the question is and that you have the confidence not only in answering it in the workbook, but also handling a live situation when you come across with confidence as well.
So, let's see what you are made of!
Welcome to your workbook!