Listening skills to ensure you understand your customers. This course gives you a brief review of the importance of effective listening for the customer service field. It covers how to practice effective listening by showing empathy and acknowledging the customer, as well as some possible consequences if you don't.
You are required to complete the Workbook for this course.
The key to getting the most out of these workbooks is to give full and detailed answers to the questions, it will help you realize that you understand what the question is and that you have the confidence not only in answering it in the workbook, but also handling a live situation when you come across with confidence as well.
So, let's see what you are made of!
Welcome to your workbook!