Handling Abusive Customers

Customer Service - Derek Good

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Learn techniques for managing upset or abusive customers. Some customers go beyond angry and become abusive. They might start the call in abusive mode, or might escalate to abusive from mere anger. Sometimes if you don't tell them what they want to hear, they become abusive. Abusive is defined as verbally threatening, using foul language, and emotionally out of control. Some customers go beyond angry and become abusive. They might start the call in abusive mode, or might escalate to abusive from mere anger. Sometimes if you don't tell them what they want to hear, they become abusive. Abusive is defined as verbally threatening, using foul language, and emotionally out of control.

 

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You are required to complete the Workbook for this course.

Instructor

Derek Good

Director at LearningPlanet

Hi, my name is Derek Good, one of the directors…

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What will you cover?

  •   Handling Abusive Customers! 00:09:53

Instructor

Derek Good

Director at LearningPlanet

Hi, my name is Derek Good, one of the directors…

Training 5 or more people?

Get your team access to WIISE top 2,000 courses anytime, anywhere.

Try WIISE for Business

The key to getting the most out of these workbooks is to give full and detailed answers to the questions, it will help you realize that you understand what the question is and that you have the confidence not only in answering it in the workbook, but also handling a live situation when you come across with confidence as well.

So, what are you waiting for? Let's see what you are made of!

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