Effective Questioning to Customers

Customer Service - Derek Good

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Uncovering the correct information to assist your customers.

Learn the importance of effective questioning for call handlers.

How an organization handles phone calls can have a direct impact on its success - a badly handled call can mean limited information that might affect service delivery, customer satisfaction and even safety. You will examine the consequences of asking questions in different ways and consider how this affects call outcomes.

 

Project

You are required to complete the Workbook for this course.

Instructor

Derek Good

Director at LearningPlanet

Hi, my name is Derek Good, one of the directors…

Training 5 or more people?

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What will you cover?

  •   Effective Questioning to Customers! 00:08:23

Instructor

Derek Good

Director at LearningPlanet

Hi, my name is Derek Good, one of the directors…

Training 5 or more people?

Get your team access to WIISE top 2,000 courses anytime, anywhere.

Try WIISE for Business

The key to getting the most out of these workbooks is to give full and detailed answers to the questions, it will help you realize that you understand what the question is and that you have the confidence not only in answering it in the workbook, but also handling a live situation when you come across with confidence as well.

So, let's see what you are made of!

Attachments

Welcome to your workbook!

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