Difficult Customer Types

Customer Service - Derek Good

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How to manage different difficult customers.

Handle any Difficult Customer With EASE!

You've encountered unreasonable and angry customers that cannot be satisfied no matter how you treat them. They can get under your skin, ruin a perfectly good day, and even have a negative impact on your performance AND your organization's bottom line. That's all about to change.

 

Learning Outcomes

  • Identify what causes customers to be demanding or difficult and the consequences.
  • Recognize and manage your own responses.
  • Develop strategies for managing different types of difficult customers.
  • Gain confidence in handling customers appropriately.
  • Develop communication skills on empathetic listening, defusing conflict/anger, speaking assertively.

 

Project

You are required to complete the Workbook for this course.

Instructor

Derek Good

Director at LearningPlanet

Hi, my name is Derek Good, one of the directors…

Training 5 or more people?

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What will you cover?

  •   Difficult Customer Types! 00:09:54

Instructor

Derek Good

Director at LearningPlanet

Hi, my name is Derek Good, one of the directors…

Training 5 or more people?

Get your team access to WIISE top 2,000 courses anytime, anywhere.

Try WIISE for Business

The key to getting the most out of these workbooks is to give full and detailed answers to the questions, it will help you realize that you understand what the question is and that you have the confidence not only in answering it in the workbook, but also handling a live situation when you come across with confidence as well.

So, let's see what you are made of!

Attachments

Welcome to your workbook!

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