How to manage different difficult customers.
Handle any Difficult Customer With EASE!
You've encountered unreasonable and angry customers that cannot be satisfied no matter how you treat them. They can get under your skin, ruin a perfectly good day, and even have a negative impact on your performance AND your organization's bottom line. That's all about to change.
You are required to complete the Workbook for this course.
The key to getting the most out of these workbooks is to give full and detailed answers to the questions, it will help you realize that you understand what the question is and that you have the confidence not only in answering it in the workbook, but also handling a live situation when you come across with confidence as well.
So, let's see what you are made of!
Welcome to your workbook!