How to offer best practice customer service. Key to business success is excellence in customer and client service. By completing this customer service excellence course, learners will gain the knowledge and skills to ensure customers' expectations are met in the selling of products and provision of services.
For those of you who are in frontline service and sales roles, this customer service course will provide you with learning opportunities on the essentials for dealing with complaints and difficult situations, whilst maintaining a strong focus on customer satisfaction and the total customer experience.
This course will enhance each learner's ability to handle customer and client interactions with confidence by implementing best practice customer service techniques, delivering customer satisfaction and developing customer loyalty.
You are required to complete the Workbook for this course.
The key to getting the most out of these workbooks is to give full and detailed answers to the questions, it will help you realize that you understand what the question is and that you have the confidence not only in answering it in the workbook, but also handling a live situation when you come across with confidence as well.
So, let's see what you are made of!
Welcome to your workbook! - 431 KB