Corporate Liability Insurance: Interview Techniques

Business - Barry Zalma

This is an entire course of study giving instruction and preparing to empower the understudy to figure out how to direct a careful and finish talk with utilizing systems (both the craftsmanship and the science) created in the course of the most recent couple of hundreds of years. It clarifies how the protection expert can acquire the data expected to decide if a safeguarded is fitting to guarantee and all data expected to determine a claim is gathered.

The Course covers the following:

  1. The need for a well-performed interview.
  2. How to obtain the information that is needed by an insurance professional.
  3. Why the tort of bad faith was created.
  4. Why insurance interviewing is an art.
  5. Why insurance interviewing is a scientific endeavor.
  6. Understanding how to deal with disparate types of interviewees.
  7. Understanding the difficulty to lie consistently.
  8. Controlling the interview.
  9. How to avoid prejudice to block the truth.
  10. How to be an effective interviewer.
  11. The need to establish rapport.
  12. The six key questions to every interview.
  13. Preparing for the interview.
  14. Conducting the interview.
  15. Understanding the mutability of memory.

 

 

Learning Objectives:

  • Discover what a statement is and how it is important to an insurance professional.
  • Explore how liability insurers can obtain sufficient information to deal with a claim against an insured.
  • Identify the various means by which an insured innocently provide false information.
  • Discover that every interview starts with six questions: Who? What? Why? Where? When? and How?
  • Discover that the interview is both an art form and a scientific pursuit.
  • Discover that the insurance professional is an expert in obtaining information from insureds and claimants by proper use of interview techniques.
  • Explore the various approaches to obtaining information by an interview.

Instructor

Barry Zalma

Insurance Expert

Barry Zalma, Esq., CFE, has practiced law in California for more than 42 years as an insurance coverage…

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What will you cover?

  •   Introduction 00:10:01

Instructor

Barry Zalma

Insurance Expert

Barry Zalma, Esq., CFE, has practiced law in California for more than 42 years as an insurance coverage…

Training 5 or more people?

Get your team access to WIISE top 2,000 courses anytime, anywhere.

Try WIISE for Business
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