All Courses In Customer Service

Viewing 13 results matching

Customer Service

Customer Service

Managing Customer Needs

Derek Good

How to get the best outcomes for your customers. Understanding the modern customer and how their needs have changed…

10m            2 lessons           1,023 View

Customer Service

Effective Questioning to Customers

Derek Good

Uncovering the correct information to assist your customers.

Learn the importance of effective questioning for…

10m            2 lessons           980 Views

Customer Service

Difficult Customer Types

Derek Good

How to manage different difficult customers.

Handle any Difficult Customer With EASE!

You've encountered…

10m            2 lessons           1,003 View

Customer Service

Difficult Customer Techniques

Derek Good

A range of techniques for managing difficult or upset customers.

 

Learning Outcomes

  • Identify…

    10m            2 lessons           974 Views

Customer Service

Listening Effectively to Customers

Derek Good

Listening skills to ensure you understand your customers. This course gives you a brief review of the importance…

10m            2 lessons           970 Views

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