This course is a continuation from the Basic course. Here we shall continue to learn additional advanced techniques to provide Lasting customer experience. The aim is to Delight the Customer.
You are required to complete the Workbook for this course.
The key to getting the most out of these workbooks is to give full and detailed answers to the questions, it will help you realize that you understand the training material you have read on Learning Planet and that you have the confidence not only in answering the questions in this workbook but also handling a live situation when you come across it.
So, what are you waiting for? Let's see what you are made of!
Welcome to your workbook!